Increasing customer engagement and satisfaction by improving internal proceduresĪn organisation’s product or service may be outstanding, but if the customer’s experience of it is subpar, everything else fades into the background.Handling the challenges posed by external factors such as the COVID-19 pandemic and the pivot towards remote working.Using forward planning to anticipate customer demands.
It’s a broad remit, involving not just people management, but process management. The main responsibility of a service leader is to manage service teams and ensure that the tools and processes they use are efficient and effective. What are the responsibilities of a service leader?
